Customer Help

We are always here to assist.

Common purchase queries answered

Orders and Shipping

Ship From Nigeria

5-7 business days

Ship From Abroad

  • Processing your order:¬†Once you place your order, it takes 1-3 business days for our team to verify and process it.
  • International shipping: It takes approximately 15-25 business days for your order to travel to Nigeria. This depends on various factors like customs clearance and flight schedules.
  • Local delivery:¬†Once your package arrives in Nigeria, it takes 2-5 business days for our local delivery partners to get it to you.
  • Click My Account page.
  • Fill the sign up form then click on the wp-signup.php button.
  • That’s it you’re in!
  • Go to my account page.
  • Navigate to address menu.
  • Click on the edit button.
  • Add your address details then save!

Here’s what you can do to track your order:

  • Once your order ships, you’ll receive a track order link via email. This allows you to follow your package’s journey every step of the way.
  • You can also check your order status anytime by clicking on the track order link sent to your email address.

Yes, it is safe to shop with Sparktopus. We prioritize your safety and security by providing a secure online platform and using trusted payment methods.

We offer a variety of convenient payment options for your convenience, including local Nigerian debit and credit cards (MasterCard, Visa, and Verve), bank transfer (from Nigerian banks), and USSD (mobile money transfer).

For now we only ship to Nigeria.

We offer free shipping on all Ship from aboard products!, While Ship in Nigeria or Nigeria Standard Shipping products depends on the state where you want the items to be shipped to (and all shipping cost would display on the checkout page) Your order will be delivered right to your door here in Nigeria

If you need to know more about Sparktopus!

Additional information

Sparktopus is Nigeria’s leading online store for all things tech, offering a one-stop shop for gadgets and accessories. They focus on providing a convenient and affordable way for Nigerians to fulfill their tech needs. Here’s a breakdown of their key features:

  • Extensive Selection: Sparktopus boasts a vast collection of tech essentials, including gadgets, accessories, and likely options for both local and international vendors.
  • Unbeatable Prices: They strive to offer competitive prices by working directly with vendors and leveraging their buying power.
  • Convenience: Sparktopus provides a user-friendly online platform for easy browsing and shopping from the comfort of your home.
  • Security: They prioritize a safe and secure shopping experience with trusted payment gateways.
  • Trustworthy: Sparktopus is a registered Nigerian business, ensuring transparency and accountability in their operations.

In essence, Sparktopus aims to be your reliable partner in Nigeria for finding the latest tech essentials at great prices, all delivered conveniently and securely.

Last Updated: May 4, 2024

At Sparktopus, we want you to be completely satisfied with your purchase. That’s why we offer a hassle-free refund and returns policy to ensure you have peace of mind when shopping with us.

Situations Covered by Our Policy

You can request a refund or return for your order if you encounter any of the following issues:

  • Order Not Received: If your order doesn’t arrive within the estimated delivery timeframe, you can initiate a refund request.
  • Damaged Items: If your order arrives damaged in transit, please don’t hesitate to contact us for a replacement or full refund.
  • Incorrect Items: If you receive an item that is different from what you ordered, we’ll gladly arrange for a replacement or full refund.

Eligibility for Refunds and Returns

To ensure a smooth return and refund process, please adhere to the following guidelines:

  • Timeframe: You must request a return or refund within 7 days of receiving your order.
  • Original Condition: The item(s) must be returned in their original packaging with all seals, tags, accessories, and gadgets intact.
  • Device Passwords: Please remove any passwords or security locks from the devices you are returning. Returns with passwords will not be accepted.

How to Initiate a Return or Refund

To request a return or refund, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team via email at [email protected] or phone at [phone number] (if available).
  2. Provide Details: Briefly describe the issue you encountered with your order and your preferred resolution (replacement or refund).
  3. Return Instructions: Our customer service team will provide you with detailed instructions on how to return the item(s) safely and securely.

Important Note:

Sparktopus reserves the right to deny refund or return requests for items that do not meet the eligibility criteria outlined above.

Our Commitment to You

We strive to process all refund and return requests promptly and efficiently. You will receive confirmation via email once your request is reviewed and approved.

For any further questions or clarifications regarding our Refund and Returns Policy, please don’t hesitate to contact our customer service team. We are here to assist you!

Sparktopus offers several advantages over other online shopping platforms, including:

  • Competitive prices
  • Wide selection
  • Convenient payment options
  • Free shipping
  • Reliable shipping

We encourage you to become part of our growing community of tech-savvy Nigerians! You can do this by:

  • Browsing our website and discovering the latest gadgets and accessories.
  • Following us on social media for exciting updates and promotions.
  • Signing up for our newsletter to receive exclusive deals and offers.

We offer a vast selection of gadgets and accessories across various categories, including smartphones, laptops, wearables, headphones, tablets, smart TVs, gaming equipment, home appliances, and much more!

Our friendly and knowledgeable customer support team is available to assist you with any questions or inquiries. You can contact us via email, phone, or WhatsApp chat.

We hope these FAQs have answered your questions about Sparktopus. If you have any more questions, please don’t hesitate to contact us.